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Tom Eggemeier, CEO of customer service platform Zendesk, sees 80% of interactions between customers and companies likely solved by artificial intelligence within five years.
AUSTIN, Texas--(BUSINESS WIRE)--NinjaOne®, the automated endpoint management platform, today announced an integration with Zendesk that provides IT teams with a comprehensive view of their entire IT environment. IT teams can now gain real-time insights between service management and device management solutions, giving organizations comprehensive visibility and centralized workflows, resulting in more efficient, accurate, and timely support. Ticketing and ITSM platforms are often untethered from.
GlobalLink Now Automates Translation of Ticket Conversations Within Zendesk's Agent Workspace GlobalLink Now Automates Translation of Ticket Conversations Within Zendesk's Agent Workspace
Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS) SAN FRANCISCO , Feb. 24, 2025 /PRNewswire/ -- Zendesk, a global leader in AI-powered service, today announced that it has signed a definitive agreement to acquire Local Measure, a leading provider of CCaaS and advanced voice solutions and a long-time AWS partner. This acquisition accelerates Zendesk's expansion into larger, more complex service environments, enhances its AI voice capabilities, and strengthens its integration with Amazon Connect, AWS's enterprise-ready, AI-powered, cloud contact center solution that helps companies deliver superior customer service at a lower cost.
Seamless integration of authID's Proof and Verified solutions helps enterprises reduce fraud at the call center DENVER, CO, Nov. 22, 2024 (GLOBE NEWSWIRE) -- authID Inc. (Nasdaq: AUID), a leading provider of biometric identity verification and authentication solutions, today announced their integration with Zendesk, a leading customer experience company that helps businesses connect with customers across multiple channels. This integration brings authID's best-in-class Proof and Verified products to Zendesk's full suite of customer support solutions, to increase account security and reduce fraud, while providing great service for Zendesk users wherever they may be.
AI-powered personalization, loyalty and human-like interactions redefine success for CX leaders SAN FRANCISCO , Nov. 20, 2024 /PRNewswire/ -- Zendesk's 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today's consumers demand AI interactions that feel more human, personalized, and engaging than ever before. Drawing on insights from over 10,000 global consumers and business leaders, Zendesk's seventh annual report uncovers five critical trends that will shape the future of customer service, underscoring how human-centric AI is redefining customer loyalty and becoming a strategic edge for companies.
New approach empowers companies to scale their AI and automation investments in line with evolving customer and employee needs SAN FRANCISCO , Nov. 11, 2024 /PRNewswire/ -- Today, Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in service more accessible and adaptable for businesses. This allows companies to adjust their investment between human agents and AI agents, providing the flexibility needed to be responsive as customer needs, business goals and market demands evolve.
SAN FRANCISCO & NEW YORK--(BUSINESS WIRE)--Today, Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent copilot, powerful voice, and agent builder. Leading in AI-powered customer and employee experiences through its complete service solution, Zendesk's new capabilities help companies deliver exceptional service in a way that is easy to use, scale, and drive meaningful business results. “AI is bridging the gap between high quality service.
SAN FRANCISCO, Sept. 19, 2024 (GLOBE NEWSWIRE) -- Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the appointment of Zack Urlocker to a new company position as COO responsible for go-to-market activities reporting to CEO Matt Price.
CALGARY, AB / ACCESSWIRE / August 2, 2024 / Zenith Energy Ltd. (LSE:ZEN)(OSE:ZENA)(OTCQB:ZENAF), the international energy production and development company, is pleased to announce the publication of its independently audited annual financial results for the financial year ended March 31, 2024 (the "Annual Report").
SAN FRANCISCO--(BUSINESS WIRE)--Sigma, the first and only data analytics solution built natively for cloud scale, announced the addition of two new executives: Christina Liu as Chief Financial Officer (CFO) and Ali Harmer as General Counsel. These new executive hires bring high-impact expertise to measurably grow Sigma and develop the company's business strategy in collaboration with other key leaders in the organization. “Christina and Ali are highly qualified leaders with impressive track rec.
CX leader launches AI agents, agent copilot, and AI-powered Workforce Engagement Management (WEM) to power exceptional service SAN FRANCISCO and LAS VEGAS , April 16, 2024 /PRNewswire/ -- Today at its Relate global conference, Zendesk announced the world's most complete service solution for the AI era. With support volumes projected to increase five-fold over the next few years, companies need a system that continuously learns and improves as the volume of interactions increases.
Acquisition deepens company's commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities SAN FRANCISCO , Jan. 8, 2024 /PRNewswire/ -- Zendesk today announced it has signed a definitive agreement to acquire Klaus , the industry leading AI-powered quality management platform . AI is driving a rapid increase in customer interactions and radically transforming the world of customer service.
Grier's long tenure and experience at Ernst & Young will help prime company for future growth SAN FRANCISCO and NEW YORK , Dec. 13, 2023 /PRNewswire/ -- Zendesk today announced Kelly Grier has joined its Board of Directors. As Ernst & Young's U.S. Chair and Managing Partner and Americas Managing Partner Emeritus, Grier led a $24 billion professional services organization with four services lines comprising more than 81,000 people in 31 countries.
If you could go back to 2014, odds are you'd want to invest in Bitcoin.
More than 136,000 employees were laid off by major U.S. companies in the first quarter of 2023.
Zendesk Inc. plans to reduce its workforce by an additional 8% in a second wave of layoffs within the next year, the software-as-a-service company said on Wednesday. Chief Executive Tom Eggemeier attributed the decision to “macroeconomic conditions” and an increasingly competitive market.
SAN FRANCISCO--(BUSINESS WIRE)--Today at its flagship global conference, Relate, Zendesk, Inc. unveiled Conversational Commerce, designed to connect brands with shoppers throughout their digital customer experience (CX) journey in order to provide direct support, marketing, and sales all from within a conversation. The new Conversational Commerce capabilities equip companies with: Service personalization: Agents can action abandoned carts, support active carts, inform customers on nearby stock.
SAN FRANCISCO--(BUSINESS WIRE)--Today at its flagship global conference, Relate, Zendesk, Inc. introduced Zendesk AI, an intelligence layer that makes personalized, efficient and more empathetic customer experiences (CX) accessible for all companies. The new offering combines decades of Zendesk's unique data and insights with new AI technologies, including the company's proprietary models, as well as large language models (LLMs). Available today, Zendesk AI will help companies instantly improve.
Software company Zendesk Inc on Tuesday completed its sale to a group of private equity firms led by Hellman & Friedman and Permira in a deal valued at $10.2 billion after prolonged pressure from activist investor Jana Partners.