Uber Lays Off 10% Of Customer Service Workers Citing AI
Macro·2 articles across 2 outlets
Story updated Rewritten when the story materially grows; the wire is checked every 15 minutesAbout this data
Uber is laying off 10% of its community operations team, citing AI. Remote workers must relocate to an office, impacting customer service roles.
Uber's global customer service network has been hit by layoffs in favor of AI.
Uber
Sources
Every quote below is verbatim from the article it is attributed to.
SourceReports the news
“Uber is laying off 10% of its community operations team, citing AI.”
business insider — Uber lays off 10% of customer service workers and calls others back to working in the office, citing AI“Uber's global customer service network has been hit by layoffs in favor of AI.”
engadget — Uber lays off 10 percent of its customer service team in favor of using AI